Confidentiality & Medical Records

This Practice wants to ensure the highest standard of medical care for our patients. We understand that a General Practice is a trusted community governed by an ethic of privacy and confidentiality. Our practices are consistent with the Medical Council guidelines and the privacy principles of the Data Protection Acts. We see our patients’ consent as being the key factor in dealing with their health information. This leaflet is about making consent meaningful by advising you of our policies and practices on dealing with your medical information.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Please find our Practice Confidentiality Policy statement here.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact reception or Dr. McGrath who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Please find our Complaints Form here.

Unacceptable Behaviour

It is our policy to treat everyone with respect and courtesy and we expect the same respect and courtesy in return. Any aggressive or inappropriate behaviour towards staff will not be tolerated and will be dealt with seriously.

Interruptions

We try not to have interruptions during patients’ appointments. If you need to speak to the doctor or nurse please leave a message with the reception and we will return your call when the surgery is finished. If you have an urgent enquiry that cannot wait please tell reception.