01 8420007 info@santrygp.ie

Practice Policies

Registration For New Patients

santryGP.ie clinic is registering new private and medical-card patients.
To register:
If you are applying for a medical card, please complete a registration form for you, and your family, and return the form to reception. You will then be given an appointment to meet Dr. McGrath to complete the application process.
If you are applying to register as a private patient, please complete a registration form before your first consultation.
Please bring your medical-card, where appropriate, a list of your medications and the name of your previous doctor and chemist with you to the appointment.

Please Download & Fill Out Our New Patient Registration Form Here:

To Make an Appointment

Call 018420007

Practice Policies

Confidentiality & Medical Records

This Practice wants to ensure the highest standard of medical care for our patients. We understand that a General Practice is a trusted community governed by an ethic of privacy and confidentiality. Our practices are consistent with the Medical Council guidelines and the privacy principles of the Data Protection Acts. We see our patients’ consent as being the key factor in dealing with their health information. This leaflet is about making consent meaningful by advising you of our policies and practices on dealing with your medical information.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Please find our Practice Confidentiality Policy statement here.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact reception or Dr. McGrath who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Please find our Complaints Form here.

Unacceptable Behaviour

It is our policy to treat everyone with respect and courtesy and we expect the same respect and courtesy in return. Any aggressive or inappropriate behaviour towards staff will not be tolerated and will be dealt with seriously.

Interruptions

We try not to have interruptions during patients’ appointments. If you need to speak to the doctor or nurse please leave a message with the reception and we will return your call when the surgery is finished. If you have an urgent enquiry that cannot wait please tell reception.

Call

018420007

Email

info@santrygp.ie

Fax

018579652

Address

Unit 1, Northwood House, Northwood Business Park, Santry, Dublin 9

Our Clinic